The Pitch Music & Arts festival grounds are located on flat terrain, with a mix of grassed and dirt areas. 

The site is a working farm for the remainder of the year and with this comes intricacies with the land which may prove to be difficult to navigate at times. Please note, Pitch may be challenging to navigate at times for those with a mobility disability or impairment, especially in harsh weather conditions.

We will have an Accessible Campground. Here, you’ll be in a prime location, close to the main arena  and with important amenities including accessible toilets and accessible showers in the campgrounds.

During the ticket-purchasing pipeline, you may purchase an Accessible ticket to Pitch Music & Arts. After completing your purchase, you will be sent a form that allows you to nominate whether you and a friend would like to camp in the Accessible campsite. The form allows our team to accommodate you in this space. 

The Main Arena will also have accessible toilets which will be available at any point throughout the festival.

PEEP

Please fill in a copy of your Personal Emergency Evacuation Plan prior to the festival. ‍

Accessibility Guide

Check back here closer to the event for our PItch 2025 Accessibility Guide.

Companion Cards

If you have a carer who would like to attend Pitch Music & Arts with you, they can access a complimentary Companion Card Ticket.

You can take these steps when purchasing your ticket. 

1. Firstly, select your desired entry ticket.
2. Proceed to check-out.
3. After purchasing tickets, please check the provided box, where you’re able to advise whether you have any accessible requirements. 
4. Agree to the Terms and Conditions before proceeding.
5. Once you have submitted all your information, your tickets will be emailed to you. 
6. A questionnaire will be sent to the provided email address, that allows you to outline your accessible requirements. This also allows you to secure a companion card ticket online, by filling in your companion card holder details. 

Please note that if you can not provide Companion Card details at this time, feel free to contact us as accessibility@untitledgroup.com.au and you’ll be able to secure one at the Box Office on the day of the event. 

Due to a change in licensing & in order for Pitch to remain BYO, our festival bars will not be serving alcohol this year.

For those seeking drink mixers, there will be non-alcoholic and mocktail bar offerings on site.Glass remains a banned item so if you are bringing a bottle of spirits this must be decanted into a reusable water bottle.

To ensure the safety of everyone at Pitch Music & Arts the following items are banned: 

• Glass 
  • Glass bottles (whether it be a bottle of alcohol or a reusable water bottle)
  • Glass jars (Vegemite, salsa etc)
  • Any sort of class container used for either food or storage

• Fire (throughout the festival there will be a total fire ban) 
  • Flairs, fireworks, sparklers
  • Camp fires‍
  • If you are found in possession of these items or a fire has been started at your campsite you will be immediately ejected from the event. 

• Gas cooking equipment
  • Gas bottles
  • Camping stoves and BBQs

• Electronic devices 
  • Large sound systems/Speakers bigger than 11 x 5 x 5 inches (we want your campsite to be a vibe, so smaller portable speakers like a UE Boom or JBL Charge 5 are fine)
  • Drones
  • Generators
  • Professional photography equipment/sound and visual recording equipment
• Lasers

• Furniture 
  • Couches
  • Non-demountable tables

• Illicit substances 

• Illegal and/or dangerous weapons
  • Any items that are deemed dangerous by staff or security will be confiscated and may result in you being ejected from the festival 

• Whipped cream chargers and canisters (otherwise known as ‘nangs’) 

When you arrive at Pitch Music & Arts your vehicle will be searched for any of the above items, if any items are found they will be confiscated. There is no guarantee that confiscated item/s will be returned to you upon leaving the event. 

For a full list of banned items please refer to our terms and conditions.

The Pitch Music & Arts 2025 Festival Guide can be viewed and downloaded here.

Crowd Care

The Pitch Music & Arts Crowd Care Team are your festival older siblings, whose primary job is to care for you. All Crowd Care staff have some sort of background in health or caring, meaning they’re well equipped to help out with a range of questions. 

Your safety & wellbeing is our number one priority. Our Crowd Care Team will be roaming the festival the entire weekend, wearing purple t-shirts. At night time, they’ll be wearing purple vests. Don’t hesitate to approach them if you need anything at all - they will assist you without judgement. 

Lost & Found

If you happen to lose an item during your time at Pitch Music & Arts, please head to the Main Helper Hub - our friendly staff and volunteers will do their best to assist in relocating your item. 

You can also visit your closest campground Helper Hub to report a lost or stolen item - our team will take your details and get in contact with you if it is handed in. 

After Pitch concludes, a Lost Property website will become available for you to make a claim for any lost items not collected at the festival. Items of value (phones, wallets, identification and car/house keys) will be held at the Untitled Group office until March 25th, 2025. They can be claimed via our Lost Property website. If they are not collected on or before this date, items will be appropriately disposed of or donated. Clothing items, accessories, jewellery, makeup, fragrances etc will not be kept after the event.

Medical Assistance

If medical assistance is required for you or someone you know at any point throughout the festival, there will be a medical tent with trained medical staff readily available to assist you 24 hours a day. We are committed to providing a space that is judgement free where any issue can be discussed openly and in confidentiality. We encourage you to familiarise yourself with the location of the medical tent on your site map.

Your health should be your number one priority throughout the entire weekend. Remember to stay hydrated, eat regularly throughout the day/night, get enough sleep, be conscious of your limits and make informed choices. We encourage a mature and safe party culture - have fun, but most importantly take care of each other and yourself. 

BMF HQ will be onsite from Sunday to provide alcohol and drug testing kits to ensure drivers are able to get behind the wheel for their journey home. 

Police

Victoria Police will be present on site and in surrounding areas for the duration of the Pitch Music & Arts 2025. Our aim is to facilitate a safe festival for patrons at the festival, and to ensure the safety of patrons and other road users when they leave the festival. 

If you need police attendance for any reason, approach police directly, event staff or event security who will arrange police attendance. 

We will be actively identifying people trafficking drugs at the festival – If you have information about this type of offending, you can report it anonymously to Crimestoppers on 1800 333 000, or report your observations to police at the festival.

Booze and Drug buses will be present when you are leaving the festival – if you have taken a substance that impairs your ability to drive, do not drive.

Emergency

In the event of an emergency, you must follow any instructions given to you by staff and volunteers. Please leave behind your belongings, or anything else that may slow you down.

We suggest frequently checking the Info Board located in the arena to keep up to date with any warnings or important information that might be posted.

Prescription Medication

You are welcome to bring medication for medical purposes, however please bring a copy of your prescription and a photo ID to show to event staff and security staff at the gates. 

Any medication that needs to be refrigerated can be kept at the medical tent. There will be medical tents on site with professional medical staff ready to assist in a variety of different situations. 

If you have any trouble locating the medical facilities, please ask our friendly staff for information. 

Dance Wize

DanceWize is a peer based harm reduction, education and care program. Their Care Space is open to anyone experiencing any kind of AOD health or wellbeing related issues - drop in if you are needing a bit of extra care and support in a safe place.

Trespassing

We have a zero tolerance policy to trespassing.

Trespassing is a criminal offence, anyone found fence jumping or on site without a wristband will be escorted out of the event and may be prosecuted by Victoria Police and will have a lifetime ban from attending all future events. 

The Main Helper Hub is your home base - we encourage you to identify its location when you first make your way into the arena as this is the main point of contact for lost property, and for assistance whilst you are away from your camp. 

Conveniently it’s also a great place to use as a central meeting point for you and your friends. The Main Helper Hub will be staffed 24 hours a day with a team of volunteers and staff who are there to answer any questions you might have throughout your time at Pitch. 

The Info Boards will be located within the main arena, close to the Helper Hub and will be updated daily. We recommend frequently checking the Info Board to stay up to date with any important news or information throughout the festival.

Our Charter Buses are the safest and most sustainable way to travel to and from Pitch. 

You will have the option to choose your departure time and date which must align your Festival Entry Ticket. Please consult the departure and return times below. 

Departure Times - Melbourne to Pitch (Pickup from Carlton Gardens)

Friday 7th March

• 8:00am
• 11:00am
• 1:00pm

Saturday 8th

• 8:00am
• 10:00am

Sunday 9th 

• 9:00am

Return times Pitch to Melbourne 

Monday 10th

• 8:00am - 10:00am
• 10:00am - 12:00pm
• 5:00pm - 7:00pm
• 8:00pm

Tuesday 11th 

• 8:00am 

For any enquiries surrounding your bus trip to Pitch Music & Arts, please contact res@melbourneonthemove.com.au

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Each passenger is entitled to bring 3 bags or equivalent - this could look like 1 bag, 1 suitcase or 1 tent - however, swags are not permitted to be brought onto the bus.

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Purchase your Bus Pass HERE.

Pitch Music & Arts has a strict no refund policy. If you can no longer attend, you will have the option to list your ticket on Tixel for resale. Tixel is our only authorised resale platform. 

View the Pitch Music & Arts programme set times here.

If you wish to upgrade your ticket, there is the option to do so for eligible ticket holders via Megatix, after the on sale period has ceased. Ticket upgrades are subject to availability. 

This upgrade can by done via the My Orders section of your Megatix account. You simply select the ticket you’d like to upgrade, and input your card details to complete the purchase. For any queries regarding your ticket upgrade, contact Megatix at support@megatix.com.au.

On arrival, ticket scanning, wristbanding and car searches will take place. Due to the nature of these processes, please anticipate wait times to enter Pitch. We ask for your patience and to expect potential delays as you arrive. 

To speed up this process and get you in as quickly as possible, please have your tickets ready to be scanned, along with your ID shown. Please ensure you have a high quality screenshot of your ticket readily available on your phone to present to our gate staff. Also please let parents or guardians know that you may not be reachable while at Pitch.

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• Friday 7th: 9:00am - 10:00pm 
  

• Saturday 8th: 9:00am - 10:00pm
  

• Sunday 9th: 9:00am - 8:00pm
  

• Monday 10th: 9:00am - 4:00pm

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The Helper Hubs are the heart of each campground - they are a central meeting point, staffed 24 hours a day with a team who are there to assist with whatever you might need. You may visit this site for shade, sunscreen, directions, or idle conversation. Each Helper Hub will be designated by a colour to reflect the name of its campground. 

Our Hubs work in conjunction with our Crowd Care Team. If you need assistance at any point throughout the weekend please approach either team. 

What is Drug Checking?

A harm reduction service that analyses substances to identify their contents, and inform users of potential risks.

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Why Pitch?

By offering drug checking at Pitch Music & Arts, we’re providing a harm reduction service to help people stay informed and make safer decisions during the festival.

Untitled Group and its festivals, including Pitch Music & Arts, have always worked hard to prioritise the health and safety of our community of attendees. We are constantly exploring ideas, trialling new innovations and bolstering proven initiatives that increase the safety of festivalgoers, so they can have a good time and also make it home safely.

Pitch Music & Arts, alongside The Loop Australia, YSAS and Harm Reduction Victoria will now offer an extra layer of support by helping patrons to better understand the risks and make informed choices around drug use. We look forward to working alongside our community, health agencies and the wider festival industry to ensure this initiative reaches and supports the right people.

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How does the service work?

1. Arrival & Introduction
   You’ll be greeted by a team member who will explain the process, wait times, and share health information.
2. Sample Drop-Off
   Provide a small sample, which will be photographed, labelled with a unique ID, and sent for analysis.
3. Lab Analysis
   Chemists analyse the sample. If anything unexpected or harmful is found, senior staff are alerted immediately.
4. Health Check-In
   While you wait, you can chat with a harm reduction team member about your health and access extra support if needed. Alternatively you can choose to come back later to collect your results and advice.
5. Results & Advice
   Results are shared in a private conversation, along with harm reduction advice tailored to your sample and situation.
6. Secure Disposal
   You’ll have the option to safely dispose of any remaining substances.

The service is confidential, non-judgmental, and focused on keeping you informed and safe.

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Do the providers have experience in delivering these services?

Pitch have partnered with some of the most experienced and trusted organisations to deliver harm reduction and drug checking services at the festival.

Following a successful trial at Beyond the Valley this year, The Loop Australia, YSAS and Harm Reduction Victoria have proceeded to a collaboration with Pitch Music & Arts to deliver the same service in 2025. 

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Who are the providers?

Each of our partners brings unparalleled expertise in their field, providing you with accurate and reliable information so that you can make informed decisions about your health and wellbeing:

The Loop Australia: Experts in drug checking, The Loop operates the CheQpoint drug checking service in Brisbane and the Gold Coast. With a proven track record, they’ve successfully delivered services at the Earth Frequency Festival and for the Queensland Government’s Schoolies response in 2024.

YSAS: With over 26 years of experience, YSAS supports young people in overcoming challenges with drugs and alcohol, improving mental health, and leading fulfilling lives.

Harm Reduction Victoria: DanceWize has been at the forefront of peer education and harm reduction, empowering festival-goers with vital information and support at music events across the state.

Each of these organisations brings a wealth of knowledge, care, and professionalism, so you can feel confident in accessing these services and focusing on what matters—celebrating music, connection, and self-expression in a vibrant, safe environment.

To complement this team, Pitch Music & Arts also has an in-house Crowd Care team, whose primary job is to be available for you 24 hours a day throughout the campgrounds and in the arena. All Crowd Care staff have some sort of background in health or caring, meaning they’re well-equipped to help out with a range of questions. They assist people who are unwell, have lost their way, are too cold or too hot, upset, or need some support.

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What hours will the service be operational at Pitch?

This service will be available to our Pitch Music & Arts attendees on Friday, Saturday and Sunday, between 12pm and 6pm. 

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How long does it take?

For most people, the process takes about 30 minutes to an hour from start to finish. If extra support is needed, it might take a longer, but our team will always keep you updated on wait times, so you know what to expect. 

We're here to make the process as smooth and stress-free as possible, so you can focus on enjoying your festival experience.

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What substances can these machines check? 

Most drugs in pills, capsules, powders, crystals, or liquid form can be tested. 

Some substances like plants, or diluted solutions may not be suitable for checking.

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What is Harm Reduction Information?

Harm reduction information is all about helping you stay informed and safer. When you use the drug-checking service, you’ll get:

• Details about your sample: What’s in it, including any harmful substances, poisons, or drugs of dependence.
• Safety advice: Tips on the risks of using the substance and how to reduce potential harm.
• Support info: Guidance on accessing health services or other support if you need it.

It’s all about giving you the knowledge to make safer choices.

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What happens if someone overdoses at the festival?

Festivals like Pitch Music & Arts already have solid plans in place to handle emergencies, including overdoses. The drug checking service is fully connected to the existing emergency management systems, which involve the festival medical team, and Ambulance Victoria.

Your safety is always the top priority, and all teams work together to respond quickly if something happens.

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Will the service tell me if it’s safe to take my drugs?

No, the service won’t tell you that your drugs are ‘safe,’ ‘good,’ or ‘pure.’ That’s not what it’s about.

What the service does is give you information about what’s in your sample and offer advice on ways to reduce the risk of harm. The goal is to help you make informed choices and avoid needing emergency medical help.

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What happens if a dangerous substance is found?

If a dangerous or high-risk substance is identified, the service provider will immediately follow agreed processes to share this information with the festival organisers, medical teams, Ambulance Victoria, and the Department of Health. Everyone works together to respond quickly and appropriately.

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Will I need to use my ID? 

No, you will not need to show ID or disclose any personal information that you do not want to at the drug checking service. The service is anonymous and confidential.

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Police 

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How will police operate during the festival?

We’re working closely with Victoria Police to make sure those at Pitch Music & Arts feels safe and supported. The local police commander is involved every step of the way, from planning to the festival itself.

Police will still enforce drug laws, but the focus is on keeping things fair and prioritising public health and safety. Most importantly, no one should feel deterred from using harm reduction services like drug checking.

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Will it still be illegal to use or deal drugs near the service?

Yes, the usual laws around possession, use, and supply of illicit drugs still apply outside or near the service.

The legal changes only cover how the drug checking service operates. However, police can choose not to charge someone in the area if they’re using the service to prioritise safety and health. For this reason, we recommend only bringing a small quantity with you into the drug checking service.

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Are there safeguards to stop police from targeting people using the service?

Yes. The new legislation allows police to use discretion and choose not to charge someone found with an illicit substance within the vicinity of the drug checking service, provided the amount is less than a trafficable quantity.

How this is managed is a collaboration between the festival organisation and  Victoria Police to ensure people can safely access the service.

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Will police be present at the service?

No, police will not be present at the drug-checking service.

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Will people be arrested for using the service?

No, you won’t be arrested for using the drug-checking service—it’s completely legal to access while you’re in the designated area.

Outside the service, drug possession laws in Victoria still apply. To keep things safe and fair, exemptions are in place for anyone at this service area, as long as the amount is under a trafficable quantity and stays within the service area.

Pitch Music & Arts is working closely with Victoria Police to make sure that everyone feels safe and comfortable to access this important harm reduction service.

We will have a number of food vans and stalls operating throughout the day and night at Pitch Music & Arts. 

There will be options to accommodate a range of dietary requirements, whether vegan, vegetarian, gluten free or otherwise. A full list of food vendors will be made available closer to the event. 

If you do not wish to purchase food at the event you can bring your own. There is no limit to the amount of food and/or non-alcoholic drinks you can bring to Pitch Music & Arts. 

Free drinking water available at various sites throughout the event and the camping grounds, you will be able to find these locations on your site map once revealed.

Food Vendor applications will open soon.

If you happen to lose an item at Pitch Music and Arts, please head to the Main Helper Hub - our friendly staff and volunteers will do their best to assist in relocating your item. 

You can also visit your closest campground Helper Hub to report a lost or stolen item - our team will take your details and get in contact with you if it is handed in. 

After the festival concludes, a Lost Property website will become available for you to make a claim for any lost items not collected at the festival. Items of value (phones, wallets, identification and car/house keys) will be held at the Untitled Group office until March 25th, 2025. They can be claimed via our Lost Property website. If they are not collected on or before this date, items will be appropriately disposed of or donated. Clothing items, accessories, jewellery, makeup, fragrances etc will not be kept after the event.

At Pitch Music & Arts, we respectfully acknowledge that the sacred lands on which our stages stand and festival community gathers, holds profound cultural significance and spiritual connection for the Djab Wurrung People and the Eastern Maar People. As we get ready to celebrate in the unity of art and music, we honour the ancestral spirits that enrich the land and we pay respect to elders past, present and emerging. PMA acknowledges that the natural landscape on our site and across this diverse continent always has been and always will be held in custodianship by Aboriginal and/or Torres Strait Islander peoples. Our ongoing commitment is to stand alongside these communities, always continuing to affirm that sovereignty was never ceded.

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To honour and respect this deep connection to country, and express our gratitude to First Nations Communities for their ongoing care of the land, the MobTix initiative at Pitch Music & Arts offers complimentary or discounted tickets to Aboriginal and/or Torres Strait Islander Peoples, allocated according to your community connections.

For more details about the process and to get a link to the application, please email hello@pitchfestival.com.au, and include the Aboriginal and/or Torres Strait Islander community/communities you identify with.

To ensure the validity of your ticket, Pitch Music & Arts has a strict name on ticket policy - your ticket details must match your ID.

Selling your ticket via our Official Resale Platform, Tixel will automatically update the name. If you know who you’re selling to / buying from, you can process a private sale, however we recommend that all funds are processed through Tixel, as any funds transacted by alternative means (bank transfer / cash) are not covered by the Tixel Guarantee.

To sell your ticket on Tixel privately.

• Before you finalise your listing, there is an option to create a private listing.
• If you select a private listing, your tickets can only be purchased by people you have sent your private listing link to. The ticket will not appear on the Tixel public event page.
• Steps to list a a ticket privately are as follows;some text
  • Choose how you would like to list your ticket here.
  • Once you select the ticket, you can choose the price you want to sell the ticket for by adjusting the price slider. Please note that if you are selling the ticket publicly, a price floor has been implemented for this event.
  • On the “Details” page, you can make the listing private through the toggle on the bottom right.
  • Copy and share your unique private listing link with your friend or new buyer.

If you are having trouble with the Tixel platform, please reach out to their team and they can assist you here.

Please note, if you arrive onsite with a ticket that does not match the name on your ID, you will be required to pay a premium to update at the box office.

Pitch Music & Arts 2025 has a strict no passouts policy. This is to reduce the vehicle movement on site, to ensure a safe experience for all attendees. If you would like to leave the festival early you are permitted to do so however, once you leave you will not be able to re-enter. 

We will have a number of payment plan options available so you can secure your Pitch ticket now and pay later. Explore the different options we will have available below:

Afterpay allows you to make one payment upfront, and the rest over 6 weeks. Please note that the Afterpay option has now closed due to the proximity of the event.

Zip Pay offers the ability to secure your ticket and set up a flexible repayment plan that suits you. 

You also have the ability to pay for your ticket via Laybuy. You can secure your ticket with a deposit of $200, and pay off your ticket price in as many installations as you need within a period of 8 weeks. Each payment attracts a $2 bank fee. 

Note that if these payments are not made before the 27th February 2025, you risk losing your Pitch Music & Arts ticket and deposit. Please note this will only be available for customers who purchase tickets through Megatix.